Frequently Asked Questions
Everything you need to know about your custom kicks.
How long does it take to receive my custom sneakers?
Each pair is hand-painted or assembled to order. Our current processing time is 10-14 business days, followed by standard shipping times depending on your location.
What type of paint do you use for the designs?
We use professional-grade, waterproof leather paints and finishers specifically designed for footwear to ensure your designs do not crack, peel, or fade.
Can I return a custom-made order?
Because each pair is uniquely created to your specifications, we do not accept returns or exchanges. We recommend double-checking your size against our charts before ordering.
Are the base sneakers authentic?
Absolutely. We only source 100% authentic sneakers directly from authorized retailers like Nike, Adidas, and Jordan Brand for all our customizations.
How should I clean my custom sneakers?
We recommend gentle hand cleaning with a soft cloth and mild soap. Avoid machine washing or using harsh chemical cleaners, as these can damage the hand-painted artwork.
Do you offer international shipping?
Yes, we ship our custom creations worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific country.